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E911? Yeah, there's an App for that . . . .

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With just about anything you could possibly think of, someone could probably respond with, "Yeah, there's an app for that...". It turns out that there are several apps focused on E911. But are they a good idea?


Although this seems like an odd question to

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Part 2: Storage as a Service - Clouds of Data

This week's blog is the second of a four-part series on Storage as a Service authored by Ed Koehler.  "The Cloud" is one of our industry's most overused and abused terms to come along in quite some time.  Nonetheless, Ed offers us considerable insight into how The Cloud can provide a lower-cost alternative to the storage problem, particularly for small and medium enterprises.  Of particular interest to many of you is Ed's observation that everything from on-line access and

Leer más: Part 2: Storage as a Service - Clouds of Data

 

The Great E911 Debate @ IAUG Eastern Connect

911 Debate

The International Avaya Users Group (IAUG) regional conferences are held in different locations across the US to provide IAUG members on local access as well as networking with other members. The IAUG Eastern Connect conference is scheduled for November 6-9, and is once again being held at

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Essentials for Your Home Agent Policy - Part 2

What else does your policy need to address? Today we'll focus on technology and ergonomic requirements.

Regardless of how adept your prospective at-home agents are in handling incoming customer contacts, technology could be a stumbling block unless you have processes in place to address how they should deal with technological glitches. One company created a special help line for at-home agents. That may be overkill for your operation, but the bottom line is that agents need to

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California PUC demands E911 Fee explanation

On September 15, 2011 Administrative Law Judge (ALJ) Kimberly H. Kim issued a new ruling seeking additional comments from the parties providing 911 services to business customers and multiline telephone system users in the State of California.

Within 15 days, each utility must file a comment responding to the following questions:

a. Do you charge your customers provision with primary rate interface

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