Noticias

Part 1: Storage as a Service - Clouds of Data

Welcome back, readers.  It's been a while since I have been online, the past several months have been quite busy.  And now summer is over, the kids are back in school, and Avaya's new fiscal year is about to begin in a couple of weeks.

A couple of weeks ago, Avaya made its first appearance at VMworld in Las Vegas, sharing a booth with one of our reseller partners, CRI (Communications Solutions Inc) of Red Bank, NJ.  CRI has taken many of the Aura components and

Leer más: Part 1: Storage as a Service - Clouds of Data

 

OMG! DIS 911 APP IS THE SCHIZL FOR POPO!

OMG! DIS 911 APP IS THE SCHIZL!

TRANSLATION: "My goodness! This mobile device application for contacting emergency services is certainly a great benefit to all!"

Unless you've been living under a rock, you'll know that social media has become embedded in just about every facet of our lives, from the time we get up in the morning, to the time we go to bed at night.

News agencies, in many ways, have become "secondary sources"

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Customers, smartphones, contact centers: Are you making the right connections?

By 2013, an estimated 1 billion people worldwide will own smartphones. Eighty percent of the U.S. population will own them by 2015.

Think about that. Roughly 250 million U.S. citizens will be calling, texting, emailing, browsing, networking and gaming from their smartphones just three years from now.

Is your business ready to take advantage of these astonishing trends? From what I see as I visit with Avaya clients, some are -- but more should be.

We already

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Essentials to Include in Your Home Agent Policy - Part 1

As you prepare to launch your Home Agent program, you understand the importance of having a written policy statement. If not, see my previous blog entry!

So, your fingers are poised over the keyboard and you're ready to start. What do you need to include in your policy? This topic is so broad that you'll see multiple blog posts on Home Agent policies over the next couple of weeks. I'm going to include the collective wisdom I've garnered from many Avaya customers, and actual

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NG911 and the Correlation of Emergent Events

Happy Labor Day everyone!

I hope you're out enjoying a family barbecue, a day at the lake, or anything else other than working today. I also want to thank those of you out there that have chosen public safety as your profession, and
are giving up yet another family holiday to protect the rest of us. That's something I'm proud to say, and I encourage my listeners to just say thank you every once in a while. You'll be amazed how far a simple thing like that

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